My cruise has been cancelled: which benefits am I entitled to if I book my new cruise onboard any available confirmed itinerary?

For all cruises cancelled by MSC we will offer you: • A Future Cruise Credit voucher equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be used for any future sailing, as per Terms and Conditions detailed in your voucher. In addition, you will receive an onboard credit (refundable and valid during any period of the year) for your onboard shopping. For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the on board credit granted as a compensation for the cancelled cruise. For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC. Guests booked in single cabins will receive 50% of the standard onboard credit mentioned above, based on the length of their cruise. If you are entitled to any different compensation for your cancelled cruise, you will be informed via direct email or through your Travel Agent. For any additional information please refer to our Contact Center or your Travel Agent.

What is this additional onboard credit? How can it be used?

The onboard credit is a benefit which MSC Cruises grants as an additional benefit to its guests for the cancelled cruises. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items through the MSC websites or travel agents before the new cruise. If not entirely spent, this onboard credit will be refunded at the end of the new cruise. Find out more about our compensation packages .

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions may apply by country. If your booking was made through a Travel Agency, please contact your travel agent.

I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the compensation packages policy apply?

The compensation packages apply only to the cancelled cruises originated by MSC Cruises in relation with the COVID-19 situation worldwide.

How and when will the Future Cruise Credit note be issued? Will it be sent to me?

You will receive the Future Cruise Credit note for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions. This voucher can be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions. Vouchers will be sent within one month from the official communication of the cruise cancellation. If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.

What will be the value of the Future Cruise Credit Note?

- For all bookings related to cancelled cruise s, MSC Cruises will issue a refund credit note with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include an additional credit for 25% of the original cruise package value. - For bookings confirmed but not yet paid in ful l, MSC Cruises will only issue a refund credit note with additional credit for 25% of the original cruise package value granted as a further benefit for the cancelled cruises.

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit functions like a currency so it can be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

Is it possible to extend the validity of the Future Cruise Credit voucher?

No, the voucher’s validity is non-extendable. It must be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions. If not used, the voucher expires.

Can I give my voucher to another person who wants to book ?

The Future Cruise Credit note is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.

Can I use the voucher for multiple cruises?

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, onboard credit, etc…) and leverage the voucher value for such usage.

What if I have a Cruise & Fly package booked through MSC Cruises? Will it be included in the voucher value?

Flights will be included as part of the Future Cruise credit note, if booked through MSC Cruises. For example, if the cruise fare is £500, and the flight is £300 guests will receive total Future Cruise credit of £800. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit note will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, excursions, etc…) and leverage the voucher value for such usage up until it is fully spent.

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit note must be redeemed, and your future cruise booked by 31st January 2021 and can be applied to any sailing departing on or before December 31, 2021. The Future Cruise Credit is non-transferable, non-refundable.

Voucher Future Cruise

DO YOU HAVE A FUTURE CRUISE CREDIT VOUCHER + ONBOARD CREDIT RELATED TO COVID-19 ?

FIND OUT HOW TO RE-PLAN YOUR CRUISE

If your cruise with MSC was cancelled due to the Covid-19 pandemic, MSC Cruises has provided you with a Special Covid Cruise Credit Voucher and Onboard Credit as compensation.

The Special Covid Cruise Credit Voucher has been issued within one month from the official communication of the cruise cancellation by MSC Cruises with a value equal to the amount you paid for the cancelled cruise, minus any refunds you may have received. This voucher allows you to reschedule your future cruise, choosing any departure, destination, and ship, in accordance with the Terms and Conditions specified in the voucher.

If you have a confirmed booking but have not made any payment, you have received a voucher equal to the value of the onboard credit granted as compensation for the cancelled cruise. However, since no payment has been received from MSC, no future cruise credit will be shown in this case.

For redeeming the voucher, you have 2 options:

- If you booked directly with MSC through our Contact Centre or through our consumer website, please call our Contact Centre.

- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

Additionally, as a compensation for the cancelled cruise, you have received an onboard credit that can be spent for onboard shopping. This credit is refundable and valid throughout the year, it can only be used once you embark on your new cruise and is not eligible to purchase pre-paid items through the MSC websites or travel agents before the new cruise. If you do not completely make use of the onboard credit, any remaining amount will be reimbursed at the conclusion of the new cruise.

Guests booked in single cabins has received 50% of the standard onboard credit, based on the duration of their cruise.

For pre-cruise items that were purchased but have been cancelled due to cruise cancellation (such as shore excursions, spa treatments, drink packages, etc.), if you booked them directly through the MSC website or contact center, the amount paid with a credit card has been

refunded to the original form of payment. The refunded amounts are not included in the Future Cruise voucher. However, exceptions may apply depending on the country.

If you made the booking through a Travel Agency, you should contact your travel agent for assistance.

The compensation packages offered by MSC Cruises apply only to cruises that were cancelled by MSC Cruises in relation to the global COVID-19 situation.

It can be combined with any promotions.
It is non-extendable.
It cannot be transferred to persons other than those who have originally booked a cruise cancelled by MSC Cruise due to Covid-19 pandemic.
Voucher related to groups have been issued and sent to the travel agencyThe Future Cruise credit can be redeemed only once.
Flight and transfers are included as part of the Future Cruise credit, if booked through MSC Cruises. For example, if the cruise fare is USD/€500, and the flight is USD/€300 and transfer USD/€100 guests will receive total Future Cruise credit of USD/€900. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.
If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, excursions, etc…) and leverage the voucher value for such usage up until it is fully spent
MSC will not provide several vouchers related to 1 single original booking.
For further information, please consult the Terms and Conditions indicated on your Voucher Future Cruise

Voucher Future Cruise

DO YOU HAVE A FUTURE CRUISE CREDIT VOUCHER + ONBOARD CREDIT RELATED TO COVID-19 ?

Terms & Conditions